A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.[1] -Wikipedia
yes.
and our SLA is definitely not 3 hours after the email received.
please read the guidance.
terkadang beberapa orang bisa jadi sangat menggemaskan in not a so cute way. if you know what i mean.
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